Longstanding YBS client proves how quality and trust is key to a truly happy customer
We love hearing from our colleagues and customers and listening to their feedback on our products and services. This month we received some great comments from one of our longstanding customers – Touchstone Lofts that we would love to share with you:
“From one dedicated team to another, we just wanted to drop you a line to say thank you to the whole YBS Insulation team. Since we first started working with you, over 15 years ago, you have never failed to supply us with what we need. Your knowledgeable and friendly customer service team are a pleasure to deal with and are always able to provide us with the information we need when asked.
Along with the thousands of others, the Covid-19 pandemic has seen our business and our team put to work under some tough conditions. Thankfully, we have managed to return to being fully operational (in accordance with government recommendations) very quickly after a short pause in business. Getting the team and our sites up and running so quickly and efficiently has, without a doubt, been as a direct result of companies like yourselves striving to support, deliver, and go the extra mile for customers such as us. Without your speedy and efficient supplies, we would not be able to carry out the loft conversion services for clients that we are known for in our local area. Recent months have made us appreciate the great working relationships we have with many of our colleagues in the industry, and we just wanted to say thank you.”
It is high praise indeed coming from one of the oldest specialist loft conversion companies in the UK that we have worked with for many years and witnessed their growth and success first-hand. A success that YBS Insulation has been proud to be a part of over the last decade; supplying insulation products and solutions for hundreds of Touchstone’s loft conversions. Long may it continue.
If you have a similar story with any YBS Insulation products, get in touch.